Shipping Policy.

1. Where we ship from

HumoAzul trading as Humo Azul dispatches orders from two Australian warehouses:

• Sydney, New South Wales
• Perth, Western Australia

Your order will be sent from the warehouse best able to service your delivery address and current stock allocation. You do not need to select a warehouse at checkout.

2. Dispatch timing

• Orders received and paid in full before 12:00 pm AWST / AEST on a business day are typically dispatched the same business day.
• Orders received after this cut-off, or on weekends and public holidays, are dispatched the next business day.
• Age-verification review or stock checks may add up to 1 business day to dispatch.

3. Shipping method

Because our devices contain lithium-ion rechargeable batteries, they are classified as dangerous goods for air transport and are subject to strict IATA and Australian aviation restrictions. For that reason, we ship by regular ground / road post only. Express air-freight services are not available for any order containing a rechargeable device.

4. Tracking

Tracking numbers are available on request. Please email or message us using the contact details below with your order number and we will provide the current tracking reference.

5. Estimated delivery timeframes

Once dispatched, indicative delivery windows are:

• Metropolitan capitals and major urban areas: 2–6 business days.
• Regional and rural areas: 5–10 business days.
• Remote and outback locations: 7–14 business days or more.

These are estimates only. Delivery timeframes are set by the carrier and are outside our reasonable control. Peak periods (Christmas, EOFY, public holidays) and adverse weather may extend transit times.

6. Signature and 18+ ID on delivery

Deliveries may require:

• an adult signature (18+) on receipt; and
• photo ID verification by the courier where flagged as an age-restricted parcel

If no adult aged 18 or over is available to sign, the courier will typically leave a collection card and return the parcel to the nearest depot or post office for pickup. Please arrange for a suitable adult to be present, or nominate a workplace address, if there is any doubt.

7. Incorrect address

Please double-check your delivery address before completing payment. We are not liable for parcels sent to an incorrect address supplied by you. Address changes requested after dispatch may not be possible. If a parcel is returned to us as undeliverable, re-delivery is at your cost.

8. Lost or damaged parcels

If your parcel is:

• damaged in transit — photograph the outer packaging and contents before opening any sealed inner product and email us within 48 hours of receipt;
• marked delivered but not received — contact us within 5 business days of the “delivered” scan so we can lodge an enquiry with the carrier;
• not tracked for more than 10 business days past estimated delivery — contact us and we will open an investigation with the carrier.

Once an investigation is complete we will, at our discretion, resend the order or refund the price paid where the carrier confirms loss.

9. International shipping

We currently ship to Australia only. We do not accept international orders and will cancel and refund any order with a non-Australian delivery address.

10. Split shipments and bulk orders

Larger or bulk orders may be split across multiple parcels and, where necessary, dispatched from both the Sydney and Perth warehouses to reduce transit time. Each parcel will move under its own tracking reference. There is no additional charge to you for split shipments.

11. Re-delivery, redirection and address change after dispatch

Requests to redirect, hold or change an address after dispatch depend on the carrier’s rules and may attract a fee, which will be passed on to you. Where re-delivery is required due to a missed adult-signature attempt, any additional carrier fees are your responsibility.

12. Consumer rights preserved

Nothing in this Policy limits or excludes any right or remedy you have under the Australian Consumer Law.

Contact

Humo Azul (ABN)
Sydney Australia
Email: [email protected]
WhatsApp: +62827281711