Terms Conditions.

1. Acceptance

These Terms and Conditions (“Terms”) govern your use of humoazul.com and any purchase of products from [LEGAL ENTITY NAME] trading as Humo Azul (ABN) (“we”, “us”, “our”). By browsing the site, creating an account, submitting an enquiry or placing an order, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years of age and legally able to enter into a binding contract in your Australian state or territory. Our Age Verification Policy applies in full and forms part of these Terms.

3. Accounts (where offered)

If we make customer accounts available:

• you must provide accurate and current information;
• you are responsible for keeping your login credentials confidential;
• you must notify us immediately of any unauthorised use;
• we may suspend or terminate accounts that breach these Terms or that we reasonably suspect of fraud or underage use.

4. Product information

We take reasonable care to describe products accurately, but colours, images, flavour notes, nicotine strength labels and specifications are indicative only. Manufacturers may change specifications from time to time. Nothing on the website is a representation that a product is a therapeutic good or a smoking-cessation aid — see our Nicotine Warning Statement.

5. Pricing

• All prices are shown in Australian dollars (AUD) and, unless stated otherwise, are inclusive of GST where applicable.
• Prices are subject to change without notice; the price applicable to your order is the price displayed at the time your order is confirmed.
• We may correct pricing errors and cancel affected orders, refunding any amount paid, before dispatch.

6. Ordering and payment

1. You submit an order through the website, contact form, email or WhatsApp.
2. We may request age-verification documents and confirm stock and shipping details.
3. We issue a payment invoice by email or WhatsApp with payment instructions.
4. Your order is not confirmed and no contract is formed until payment has cleared in our nominated account. Until that point, we may decline the order for any reason (including failed age verification or suspected fraud).
5. Once payment is confirmed, we will send a written order confirmation and prepare the order for dispatch.

7. Shipping

Shipping is governed by our Shipping Policy, which forms part of these Terms and is published at humoazul.com.

8. Refunds and returns

Refunds and returns are governed by our Refunds and Returns Policy, which forms part of these Terms and preserves your rights under the Australian Consumer Law.

9. Intellectual property

All content on humoazul.com — including text, logos, product photography, layout, design and the “Humo Azul” name and marks — is owned by or licensed to [LEGAL ENTITY NAME] and protected by Australian and international intellectual-property laws. You may not copy, reproduce, republish, distribute, or use our content for commercial purposes without our prior written consent.

10. Acceptable use

You must not:

• use the site or our products in breach of any law or regulation;
• purchase products for onward supply to any person under 18;
• misrepresent your age, identity or delivery address;
• attempt to interfere with, probe, scan or disrupt the site or its underlying systems;
• resell products through channels that misrepresent our brand or breach any state or territory tobacco / vaping law.

We may suspend or terminate access to the site or to our service at our discretion where these Terms are breached.

11. Warranties and disclaimers

Products are supplied for enthusiast use by informed adults on an as-is basis. Except for the consumer guarantees implied by the Australian Consumer Law and any express manufacturer warranty, we make no warranty as to fitness for a particular purpose, satisfaction, health outcome, or continuity of a particular flavour, model, or supply.

12. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to you for any claim arising from or in connection with a product or your use of the site is limited to the price paid for the product the subject of the claim. We are not liable for any indirect, consequential, incidental or special loss, or loss of profits, revenue, opportunity, data or goodwill. Nothing in these Terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

13. Indemnity

You indemnify us against all claims, losses, damages, costs and expenses (including reasonable legal costs) arising from your breach of these Terms, your negligent or unlawful acts or omissions, or any misuse of a product supplied by us.

14. Governing law and jurisdiction

These Terms are governed by the laws of [STATE OF JURISDICTION — e.g. Western Australia] and the Commonwealth of Australia. You submit to the exclusive jurisdiction of the courts of that State and the courts entitled to hear appeals from them.

15. Dispute resolution

Before commencing legal proceedings, the parties agree to attempt to resolve any dispute in good faith by written notice and discussion, and, if not resolved within 21 days, by mediation administered by the Resolution Institute (or another mediator agreed in writing). This clause does not prevent either party from seeking urgent injunctive relief.

16. Changes to these Terms

We may update these Terms at any time. The current version applies to any order placed after its effective date and is available at humoazul.com.

Contact

Humo Azul (ABN)
Sydney Australia
Email: [email protected]
WhatsApp: +62827281711