Age verification.

1. Purpose and scope

Humo Azul trading as Humo Azul (“we”, “us”, “our”) sells rechargeable nicotine vaping products through humoazul.com. Because our products contain nicotine, the sale, supply and possession of these products is restricted under Australian federal and state or territory law. This Age Verification Policy sets out how we confirm that every customer is of legal age before we accept an order, dispatch a product, or hand a parcel to a recipient.

2. Minimum age

2.1 You must be at least 18 years of age to browse product pages that contain nicotine, place an order, receive delivery, or otherwise use any part of our service.

2.2 By using our website you represent and warrant that you are 18 or older and that all information you provide about your age and identity is true, accurate and current.

3. Verification at point of sale

At checkout and prior to order confirmation we may:

• require you to tick an age-declaration checkbox stating that you are 18 or over;
• require you to submit a copy of a current government-issued photo ID (Australian driver licence, passport or state proof-of-age card) matching the name and shipping address on your order;
• run electronic identity checks through a third-party age-verification service;
• request additional documentation where an order is flagged for review (for example, name/address mismatches or repeated failed verifications).

We reserve the right to refuse or cancel any order where age cannot be verified to our satisfaction. Where an order is cancelled on this basis, we will refund the amount paid using the original payment method.

4. Verification on delivery

Our couriers may be instructed to sight photo ID on delivery and refuse to release the parcel unless a person aged 18 or over signs for it. Parcels that cannot be released due to failed ID checks will be returned to us; return-freight costs and any restocking fees may be deducted from the refund.

5. False declarations

Providing false information about your age, using another person’s identification, or arranging for a minor to accept delivery is a serious matter. In addition to cancellation of your order and permanent suspension from our service, we may:

• report the conduct to the relevant state or territory health regulator or police;
• retain any documentation submitted for the purposes of investigation and cooperation with authorities.

Supplying nicotine vaping products to a minor is an offence under Australian state and territory legislation, including (without limitation) the Public Health (Tobacco and Other Products) Act 2023 (Cth) and equivalent state instruments such as the Tobacco Products Control Act 2006 (WA), the Public Health (Tobacco) Act 2008 (NSW), the Tobacco and Other Smoking Products Act 1998 (Qld), the Tobacco Act 1987 (Vic), the Tobacco Products Regulation Act 1997 (SA), and the Public Health Act 1997 (Tas). Penalties include significant fines and, in some cases, imprisonment.

6. Parents, carers and educators

If you believe a minor has attempted to purchase from us, or has received a parcel intended for an adult, please contact us immediately using the details below. We will investigate promptly, cancel any linked accounts, and cooperate with any legitimate enquiry from a parent, guardian or authority

7. Escalation and complaints

Concerns about our age-verification process — including a decision to refuse or cancel an order — can be raised with our customer service team. If you are not satisfied with our response you may escalate the matter to:

• your state or territory Department of Health;
• the Therapeutic Goods Administration (TGA);
• the Australian Competition and Consumer Commission (ACCC);
• your state or territory consumer affairs or fair trading office.

8. Changes to this Policy

We may update this Policy from time to time. The current version, and its effective date, will always be available at humoazul.

Contact

Humo Azul (ABN)
Sydney Australia
Email: [email protected]
WhatsApp: +62827281711